Privacy Policy

Last updated: 11-04-25

1. Introduction

MoneyFlip (“we”, “our”, “us”) operates the website https://www.mymoneyflip.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit or engage with our Site or when you use our financial services. By using the Site and/or our services, you agree to the practices described below.

2. Information We Collect

a) Information you provide to us

We may collect personal information that you voluntarily provide when you contact us, sign up, apply for our services, open an account, request a quote, or otherwise interact with us. This may include:

Name, business name or trade-name, company, address, email address, phone number
Government-issued identification (for KYC/AML), tax identification number, entity registration documentation (for corporate clients)
Banking or payment information, transaction history, currency exchange or transfer details
Other information submitted through forms, communications with us, or via your account.

b) Information automatically collected

When you visit our Site or use our online services, we may automatically collect certain information such as:

IP address, browser type and version, operating system, device identifier, access times, referring/exit pages
Cookies, web beacons, tracking technologies, and similar tools to collect usage data and improve the Site or services
Usage patterns, pages viewed, time spent, click behaviour.

c) Information from third-parties

We may receive information about you from third-parties in connection with our services (for example, identity-verification providers, credit/reference bureaus, compliance screening services, banking/payment partners).

3. How We Use Your Information

We may use your personal information for the following purposes:

To provide, operate, maintain and improve our services and the Site
To verify your identity and perform onboarding and due-diligence (including anti-money-laundering/“AML” checks, Know-Your-Customer/“KYC” processes)
To process currency exchange transactions, payments, transfers, account services and client relationships
To communicate with you, including customer-service, account updates, regulatory disclosures, marketing (if permitted)
To monitor and detect fraud, unauthorized access, money-laundering, and other illegal or abusive activities
To comply with legal, regulatory or contractual obligations (for example, financial-services licensing, tax reporting, auditing)
To analyse usage of the Site and gather demographic/interest data for internal business-purposes, including improving user experience.

4. Sharing & Disclosure of Information

We do not sell your personal information to third-parties for marketing without your explicit consent. We may share your information in the following situations:

With service-providers, partners and vendors who perform business-functions on our behalf (e.g., IT/hosting, analytics, compliance screening, payment processing) under confidentiality agreements
With our affiliates or subsidiaries, if any, for the purposes described above
With regulatory, governmental or law-enforcement authorities when required by law, or in connection with legal process, litigation or enforcement of our agreements
In connection with a business transaction such as a merger, acquisition, sale of assets, financing or re-organisation (you will be notified if your personal information is transferred)
Where you have given your consent for a particular sharing.

5. Cookies and Tracking Technologies

We use cookies, web-beacons and similar technologies to collect information about your interaction with the Site, remember your preferences, enable functionalities, for analytics, and for advertising/marketing purposes (where applicable).
You may control cookies through your browser settings or other tools. Please note that if you disable cookies, some portions of the Site may not function properly.

6. Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When it is no longer needed, we will securely delete, anonymise or de-identify your data, unless legal or regulatory retention obligations require otherwise.

7. Data Security

We implement what we consider appropriate technical, physical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no security measure is perfect or impenetrable; we cannot guarantee absolute security. If a breach occurs, we will comply with any applicable legal obligations to notify you.

8. International Data Transfers

Because we operate globally or may engage third-party providers in multiple jurisdictions, your personal information may be transferred to—and processed in—countries other than your country of residence. When this happens, we will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy (for example, entering standard contractual clauses or other safeguards where required).

9. Your Rights & California Privacy Rights

If you are a resident of California (or another jurisdiction with similar rights), you may have certain rights with respect to your personal information, including:

The right to know what personal information about you we have collected, used, disclosed and sold/shared (if applicable)
The right to request deletion of your personal information (subject to legal exceptions)
The right to opt-out of sale or sharing of your personal information (if applicable)
The right to nondiscrimination for exercising your rights.

To make a request, please contact us using the details provided in Section 12. We may require you to verify your identity before fulfilling a request.

10. Children’s Privacy

Our Site and services are intended for business clients and individuals aged 18 and over. We do not knowingly collect personal information from minors under 18. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the new effective date and, in certain cases, provide additional notice (for example, via email or from the Site). We encourage you to review this page periodically for any changes.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact:
MoneyFlip
[Insert mailing address]
Email: [Insert contact email]
Phone: [Insert phone number]

Supplemental Disclosures (if applicable)

Financial Services / AML / KYC
Because we are a financial services firm (providing currency exchange / financial-services via MoneyFlip), we may be required by law to perform client due-diligence, verify your identity, maintain records and report certain transactions. By engaging our services, you acknowledge that we may collect and share information as required by applicable financial regulation and law enforcement.

International Users / GDPR
If you are located in the European Economic Area (“EEA”), you may have rights under the General Data Protection Regulation (“GDPR”) including the right of access, rectification, erasure, restriction of processing, data portability, objection to processing and the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us as described above.